Client List

Gold Medal Award

Gold Medal Award!

Elaine designed and delivered “Get Your Game Face On – We Welcome the World” training program to over 3200 employees At Vancouver International Airport (YVR), in preparation for the 2010 Olympic & Paralympic Winter Games.

The “Get Your Game Face On” program won 1st place in the Best Training Program category… as voted by Airport Council International (ACI)- North America, beating out other programs delivered at 60 airports.

Visions of Excellence Award

Entrepreneur of the Year Award!

Elaine accepts The 2002 Visions of Excellence “Entrepreneur of the Year Award” for the consulting category.

Here’s what some of Elaine’s clients are saying:

“Elaine Allison was truly top notch. She was able to speak to our members’ specific customer service issues, starting from the landscape, and ending in actionable engagement our attendees could walk away with, and use immediately. Her willingness to customize her presentation for our industry, her professionalism and her outstanding materials made her a dream to work with. One member emailed us after the conference to request we provide ongoing online education “just like Elaine Allison’s conference topics.” We were very fortunate to have Elaine at our 2016 conference, and would highly recommend her to any conference planner looking for a standout speaker on customer service.”
Alison Cody
Executive Director
Manufacturers’ Agents Association for the Foodservice Industry (MAFSI)

“We worked with Elaine to develop “I can figure it out”, a 3 hour training workshop for our staff to help them develop new strategies to work with internal and external stakeholders. As the coordinator, working with Elaine was very easy! She was flexible with the scheduling of the needs assessment interviews and met all her deliverables by the timelines required. Overall, the training was well received and our staff appreciated and benefitted from the curriculum delivered, as well as Elaine’s credibility due to her wealth of experiences in various settings. We have limited funds annually to deliver professional development and we feel the return on investment was worth it!”
Maxine Dubuc
CATSA, Advisor – Service Delivery

“Elaine presented to our Group of Companies on “Improving Customer Experience”. She did a great job in talking to our people at all divisions to understand our group in order to prepare for the workshop. And it was bang on! The topics and techniques discussed and learned were met with a high level of satisfaction.”
Don McMillan
Redwood Plastics Corporation

“After reading her book, we hired Elaine for our Small Business Week meeting. Our members commented on how much they had learned in just a short time to handle and resolve any customer issues. Our members want Elaine back.”
Gillian Kirk
Member Services
Tri-City Chamber of Commerce

“We were looking for a program custom-tailored to meet an elite group of high wealth individuals and companies. Elaine’s delivery was playfully interactive which proved to be entertaining so the focus of participants was on the information and not the clock on the wall.”
Jodie Rowe
Customer Service Manager
InterDel Aviation Services Inc.

“Our organizing committee was seeking out someone to motivate and create a positive learning experience to reinforce our ongoing internal Customer Experience initiative. We appreciated the time Elaine took to speak with various leaders and employees to finalize her ‘I Can Fix That’ presentation for approximately 800 of our staff. This resulted in the audience really connecting with her. Elaine is a great Keynote Speaker.
Tim O Brien
VP Supply Management & Corporate Services
Insurance Corporation of British Columbia

“Elaine’s presentation was a resounding hit at our conference. This session received the highest rating of any workshop speaker we have had at our conference over the past 8 years. If you are seeking a dynamic well seasoned speaker I recommend Elaine without hesitation.
Melissa Cable
Active Network

“Overall, Ms. Allison is a Grade A speaker who presents with enthusiasm, passion, intellect, humor and poise.
Ben Petrone
Associate Director of Publicity
Penguin and Viking Press

“If you think you can’t afford to hire a business coach, I say you can’t afford NOT to. I recouped my investment even before our 6 coaching sessions were complete and since then my income and confidence has continued to soar. This gal knows her stuff!”
Michelle Cederberg
MKin, CEP, Professional Speaker

“Elaine coached me exactly the way I liked it…very professionally, personably, effectively and reasonably. She is an incredibly skilled coach and negotiator. I recommend her in a heartbeat.”
Jan Urata

“We were impressed by her efforts to tailor to the needs of our audience as well as the overall flow of the conference.”
Alberta Central Management Conference
Kananaskis, Alberta, Canada

“Very clear, informative and entertaining. Best presentation at the conference.”
ASCnet Conference
Disneyworld, Florida, USA

“Participants walked away with a better understanding and tools to handle personal and workplace issues.”
Marie-Luisa Liberatore
Member Services Officer
Association of Administrative and Professional Staff, University of British Columbia

“During the selection process it became obvious that Elaine clearly understood our needs and possessed the right skill set to develop and deliver the training program we were looking for. She also came highly recommended by some of our clients.”
S. Siddiqui
Vice President, Buildings Engineering

Sample Client List

Financial and Insurance Services:

  • Bank of Montreal
  • Ernst & Young
  • Powell River Credit Union
  • Athena Insurance
  • Alberta Central Credit Union
  • Barton Black & Robertson
  • Coast Capital Insurance Services
  • Coastal Community Insurance Agencies Ltd.
  • Creston & District Credit Union
  • CUISA Credit Union Insurance Services Association
  • East Kootenay Community Credit Union
  • East Kootenay Community Insurance Services
  • Family Insurance Solutions
  • Herchmer Insurance Agencies Ltd.
  • Howell Agencies
  • IBABC Insurance Brokers Association of British Columbia
  • ICBC Insurance Corporation of British Columbia
  • Insurance Brokers Association of BC
  • Insure BC
  • Lombard Insurance
  • QUES-CU Insurance
  • WESTCU Insurance Services Ltd.
  • Scotiabank
  • Johnston Meir Insurance
  • London Drugs Insurance
  • KPMG


  • CBSA – Canada Border Services Agency
  • CBP – US Customs & Border Protection
  • RCMP – Royal Canadian Mounted Police
  • TSA – Transportation Security Agency (Honolulu)
  • Elayn Hunt Correctional Centre (Louisiana)
  • Fraser Valley Public Libraries
  • Prince George Public Library
  • Ontario Lottery Corporation
  • North Vancouver Recreation
  • Ministry of Environment
  • CHMC (Canada Housing and Mortgage Corporation)
  • Ministry of the Environment
  • Interior Health
  • CATSA – Canadian Air Transport Security Agency
  • Canada Corrections
  • US Naval Security Group – Pearl Harbor
  • City of Edmonton

Travel / Transportation:

  • Rocky Mountaineer
  • Air Canada
  • Westjet
  • Alaska Airlines
  • Cathay Pacific
  • Delta Airlines
  • United Airlines
  • Saudi Arabian Airlines
  • SITE Florida, Curacao
  • Bombardier Transportation
  • Grouse Mountain Resort
  • Hemlock Ski Resort
  • Roll’n Oilfield Industries
  • Vancouver Airport Authority
  • Tourism Vancouver
  • Canada Line (ProtransBC)
  • Avitat Vancouver
  • Aeroguard Group
  • Port Metro Vancouver
  • Quality Move Management (Allied International)
  • APT – Australian Pacific Touring
  • SITE (Society of Incentive and Travel Executives)

Human Resources:

  • Canadian Hire Inc.
  • Fred Pryor / Career Track Seminars
  • Human Capital Development
  • Human Resources Canada


  • Kamloops School District #73
  • Southeast Saskatchevan Teachers Assn.
  • University of Wisconsin
  • School District 45 (West Vancouver)
  • School District 41(Burnaby)
  • Capilano College

Technology & Engineering:

  • Lumex Instruments Canada
  • ASCnet Applied Systems Client Network
  • BC Applied Systems User Group
  • Class Software/Active Network
  • Client Connect Plus
  • Elliott Labs
  • Fincentric
  • ISM BC (a division of Telus)
  • QCA Systems Ltd. Industrial Automation Solutions
  • Redwood Plastics Corporation
  • RWDI Engineering
  • SWAN Southwest Applied Network
  • STANTEC Consulting
  • AIBC Architect Institute of BC
  • IALD (International Association of Lighting Designers)

Retail & Food / Beverage:

  • HMS Host
  • The Hudson Group
  • Aldeasa Duty Free
  • A&W
  • Absolute Spa
  • Hanami
  • HDS Stores
  • The Paradies Shop
  • ICE Currency
  • MAFSI (Manufacturing Agent’s Association for the Food Services Industry)
  • Sears Canada
  • Sonic Restaurants Inc.
  • B & J Autoparts
  • Fermenters Guild of BC


  • BCHS – BC Health Services
  • Regina QuApplle Health Region
  • Interior Health (BC)


  • Toastmasters District 96 Annual Conference
  • 4 Pillars Consulting Group
  • Calgary Real Estate Board
  • Concord Security
  • Marquise Facility Management
  • CSEME Canadian Special Events & Meetings Expo
  • E-Bill Systems Inc.
  • GardenWorks
  • Promax Audio Visual
  • VMC Vancouver Mechanical Contractors
  • Rogers Cable
  • International Association of Administrative Professionals
  • Union Gas
  • Ossur Generation II
  • Good Shepherd Lutheran Church (Assisted Living)
  • Global TV – Halifax
  • Supreme International Ltd.
  • Live Out Loud
  • IASB (International Association of Speakers Bureau) Showcase
  • Aramark (Complete Purchasing Services)
  • Amercia Empressarial (Bogota, Columbia)

Women’s Audiences:

  • Women in Food Services Forum
  • eWomen Network
  • Women in Trades
  • Women in Law Enforcement (NAWLEE)
  • Women in Transportation
  • University Women
  • Rogers Cable – Women’s Group
  • BPW – Canada
  • CAC – Canadian Women’s Coaching Association
  • West Africa Gender Diversity Conference
  • Ignite Excellence Conference

If you want to become #1 in Customer Service, contact us to find out how we can help.



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