With one click, customer service has changed forever!
It’s Now about REPUTATION MANAGEMENT
“The Cabin Story” – A unique way to resolve conflict
FREE Introduction Module
How to Be Motivated to Deliver Exceptional Service
Find out the number one reason people are motivated to deliver "Exceptional Customer Service" and how this creates and transforms a "Culture of Care".
The Transforming Bundle
Get All My Customer Service and Reputation Management Lessons in One Course!
The 3 C’s of Service & Top Expectations
Internal & External Customers
Service Breakdowns & 3rd Ways
Age Friendly Customer Service
Knock it off Nicely Technique
3 Ways of Dealing With Aggressive Behaviour
Offering substantial discounts for licenses, this option is an economical way to bring customer service training to potentially everyone in an organization that will create a stronger customer service culture, building both loyal relationships with customers and a better environment for employees. Pricing is based on the number of participants and locations.
Book Elaine to Speak Live!
and receive 10 FREE online seats for The Entire Bundle.
See Elaine Speak:
- Best-Selling Author of The Velvet Hammer – PowHERful Leadership Lessons for Women Who Don’t Golf. Visit www.thevelvethammer.com or find it on Amazon.com
- CSP, (Certified Speaking Professional) Elaine Allison is the President of Positive Presentations Plus Inc. and is a customer service expert.
- She has been designing and delivering hundreds of keynotes and customer service training programs globally since 1999.
- She not only has the platform skills to engage and entertain an audience, she has her formal education in curriculum design and adult education.
- She knows learners need to be able to think and “feel” as they learn, plus “do” exercises to stay actively engaged.
- Elaine has been in the trenches working directly with customers as well as years of experience managing over 1400 unionized customer service employees.
- Her learners and clients connect with the candid examples and stories explored in the areas that they face daily.
- The programs and techniques she teaches have proven time and time again that they work.
- Organizations have seen dramatic improvements in their Key Performance Indicators, customer service scores and have won globally recognized customer service awards (as voted by their customers).
- Learners declare they’ve used the skills the very next day with extremely positive outcomes.
- Learners truly feel empowered and state they now have the ability to make a difference to customers and their organizations.
- Elaine writes and blogs on customer service and is interviewed regularly in online publications and mainstream media. Sign up for her newsletter below.
If you are looking for a program to help you or your teams learn new skills with immediate results to assist with some of the greatest customer service challenges, then you have come to the right place.
Learners are taken right into a live classroom setting, through video and interactive tools that follow along with other participants that aid in the learning process.
Quizzes and Certifications are provided.
Participants say time and time again, "I can’t believe I needed that skill, tool or technique "taught in that way", and I used it the very next day – and it worked".
Managers’ state that this training
Manufacturers’ Agents Association for the Foodservice Industry (MAFSI)
CATSA, Advisor – Service Delivery
Guest Experience Representative
I hope you are ready to Transform!
Purchase Modules Separately or Entire Program (The BUNDLE)
1. Who should take this course?
2. What device does this work on?
3. How long does it take to complete a program or the entire bundle? Can I start and stop?
4. What if a learner has more questions?
5. How long do I have access to the course material?
6. I'm a manager. Can I track how my teams are doing?
7. Is there a certificate of completion?
8. How do I add more learners to my group license discount?
Make a Difference
Do things with Ease!
All learners benefit from the variety of skills and techniques taught, from front-line representatives, to sales, inside sales, call centres, stocking, shipping and receiving, accounting, manufacturing and even engineers and designers/developers all benefit. Keeping customers’ issues resolved makes life much easier. Learners find these skills work at home and in their personal lives too. As the saying goes: “Happy at work, happy at home” and vice versa. Often if a system is broken inside, the customer is getting “hit in the head” with the breakdown. When people are equipped to manage customer concerns, as well as feed new ideas and resolutions back to other departments and team members, everyone’s job becomes easier and organizations are transformed.
An individual learner accessing and modeling these skills can feel and see immediate results. See what learners are saying about this training.
It is not just information – It is an Experience.
Get ready to explore options.
It all depends on how a learner schedules their time. It works great for those on differing shifts and at different locations.
You decide. It is completely flexible. The program allows you to start and stop and resume where you left off when you log back in. You will get a certificate when you’ve finished viewing the videos and completing the quizzes. Some modules take 20 minutes; others take one hour or more, depending on the learner’s own level of online interaction and how they learn.
Each module can stand alone, but typically builds on the last one. For maximum benefit, most purchase "the Bundle" –which includes all 7 modules, starting with the FREE Introduction module.
Great for Larger Clients, or even for "Outsourced Teams"
For our larger clients purchasing for multiple learners, we suggest scheduling 1 or 2 modules per week, and holding meetings the following week to discuss the key learnings and discuss how they can use the techniques in your own environments. Others use the topics as reminders for day to day efforts as things arise and build it right into their meeting agendas.
a) Discussion Board & FAQ’s (Frequently Asked Questions) Section
A discussion board is also available. There are standard terms and conditions for use and posts to the discussion board – and Elaine personally reviews learner’s comments or questions on the Discussion Forum and gathers and responds to posts in the FAQ section on a regular basis. This also allows for ongoing coaching and learning.
Only available to Subscribers
b) Available to speak at Your Live Events
Elaine is also available to come and speak or train in person at a live event.
Click Here to Request Elaine to Speak
c) Master-Training of the Program (Train the Trainer)
Master Training is also available for clients. Bring the course in-house. Trainers can be master trained and are equipped with leader’s guides, handouts, visual aids, exercises, games and certifications. To inquire send us a quick email inquiry.
Click Here to Contact Us
Terms and Conditions
1. Use of Site
2. Geographic location
If you, as a User, purchase Materials from this Site or Positive Presentations Plus Inc. while outside of Canada, you may not use or access the materials while in Canada.
3. User Warranty
As a User you warrant that you are not an agent or employee of any other training company and the Site and Materials are solely for the purpose of increasing your learning and for your own use.
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Positive Presentations Plus Inc., and certain other brands, trademarks, and service marks are marks of Positive Presentations Plus Inc. and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.
Links to external websites are provided solely as a convenience to you. Positive Presentations Plus Inc. has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.
6. No Warranty
The Materials provided at this site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Positive Presentations Plus Inc. further does not warrant the accuracy and completeness of the Materials at this Site. Positive Presentations Plus Inc. may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Positive Presentations Plus Inc. makes no commitment to update the Materials at this Site.
7. Limitation of Liability
In no event will Positive Presentations Plus Inc., its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from lower test scores, interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.
8. Applicable Law
9. Effective Date and Updates
The Terms are effective as of June 1, 2016 and are subject to change without notice by Positive Presentations Plus Inc. at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.
Positive Presentations Plus Inc. is about providing the best possible way to learn improved skills online. We provide a complete solution for you to gain awareness and skills from anywhere you want from your mobile phone to your desktop. Pick up and carry off where ever you left off with our extremely powerful course delivery software.
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