Customer Service Expert

When experience counts, it is best to get a Customer Service Expert who has been leading award-winning corporations, managing and coaching staff, dealing with customer issues, as well as “been there done that” in the trenches themselves. This former flight attendant and prison guard (yes that is correct, and in an all-male maximum security prison at the age of 19), has dealt with problems at 35,000 feet with no one to call, and face-to-face with some of the toughest customers you’d ever meet. Combine this with over 20 years in the training and speaking industries, actual case studies she has worked directly with that obtained phenomenal client results, plus the thousands of audiences she’s left with new skills they can apply immediately, Elaine is the Customer Service Expert you’ll want.

Helping You Become #1 in Customer Service

  • Keynotes
  • Learning Programs
  • Training Design

Book Elaine Today!

Distinctly customer”ized” for your organization



  The Velvet Hammer Leads with Grace and Eloquence and Still Gets Things Done
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