{"id":437,"date":"2016-05-29T16:24:56","date_gmt":"2016-05-29T16:24:56","guid":{"rendered":"http:\/\/elaineallison.com\/blog\/?page_id=437"},"modified":"2022-06-15T02:00:07","modified_gmt":"2022-06-15T02:00:07","slug":"online-learning","status":"publish","type":"page","link":"https:\/\/elaineallison.com\/blog\/online-learning","title":{"rendered":"Online Learning"},"content":{"rendered":"<tr>\n<td colspan=\"19\" bgcolor=\"#FFFFFF\" align=\"center\">\n<a name=\"details\"><\/a><br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/online_learning_top.jpg\" width=\"762\" height=\"207\" alt=\"\" border=\"0\"><\/p>\n<table width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tr>\n<td align=\"center\" class=\"latoSemiBoldBlue\">\n<h2 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:20px;\">4 Reasons to subscribe your company to Elaine Allison&#8217;s <br \/>\n\t        Online Customer Service Training:<\/h2>\n<\/td>\n<\/tr>\n<\/table>\n<table width=\"90%\" border=\"0\" cellspacing=\"10\" cellpadding=\"10\">\n<tr>\n<td width=\"25%\" align=\"right\" valign=\"top\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/checkbox.png\" width=\"90\" height=\"72\" alt=\"\" border=\"0\"><\/td>\n<td width=\"75%\" align=\"left\" class=\"latoSemiBoldBlue\">\n<h2 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a; margin-top:20px;\">Award Winning Training<br \/>\nand Results<\/h2>\n<p style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;\">Elaine delivers the practical methods and strategies to empower your team to meet today&#8217;s high-demand customer. With these modern customer service skills, your company can achieve the same awards and results Elaine has achieved for others.\n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"25%\" align=\"right\" valign=\"top\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/checkbox.png\" width=\"90\" height=\"72\" alt=\"\" border=\"0\"><\/td>\n<td width=\"75%\" align=\"left\" class=\"latoSemiBoldBlue\">\n<h2 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a; margin-top:20px;\">Convenience<\/h2>\n<p style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;\">Your employees can access the recorded training from any device, 24\/7. Use the training throughout the year whenever needed for new employees or current employee refreshers.\n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"25%\" align=\"right\" valign=\"top\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/checkbox.png\" width=\"90\" height=\"72\" alt=\"\" border=\"0\"><\/td>\n<td width=\"75%\" align=\"left\" class=\"latoSemiBoldBlue\">\n<h2 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a; margin-top:20px;\">Accountability<\/h2>\n<p style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;\">The training portal tracks each employee&#8217;s progress. You will know exactly the specific training they have consumed and their test scores will show their understanding of the material.\n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"25%\" align=\"right\" valign=\"top\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/checkbox.png\" width=\"90\" height=\"72\" alt=\"\" border=\"0\"><\/td>\n<td width=\"75%\" align=\"left\" class=\"latoSemiBoldBlue\">\n<h2 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a; margin-top:20px;\">Reduce Your Training Expenses<\/h2>\n<p style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;\">Live training is expensive and exists only during a specific time-period. With Recorded Online Training, it&#8217;s always available when you need it at a tiny fraction of the cost you pay for live or even in-house training programs.<\/p>\n<\/td>\n<\/tr>\n<\/table>\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tr>\n<td height=\"42\" width=\"60%\">&nbsp;<\/td>\n<td height=\"42\" width=\"30%\" class=\"bodyBoldCenterBlack\">&nbsp;<\/p>\n<td height=\"42\" width=\"10%\">&nbsp;<\/td>\n<\/td>\n<\/tr>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td height=\"105\" colspan=\"19\" bgcolor=\"#FFFFFF\">\n<div class=\"bodyBoldCenterBlack\">\n<p><h3>With one click, customer service has changed forever!<\/h3>\n<\/p>\n<p>\n\t    It&#8217;s Now about REPUTATION MANAGEMENT<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" bgcolor=\"white\" align=\"center\" height=\"350\"><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/qErjiLPufEc?start=5&#038;rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen ><\/iframe>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" bgcolor=\"#FFFFFF\">\n<p><center><\/p>\n<table border=\"0\" width=\"90%\">\n<tr>\n<td height=\"30\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"100%\">\n<div class=\"titleRed\" style=\"margin-left:0px\">\nProtect Your Reputation!<\/p>\n<p>Start Getting Better Reviews Now with the Right type of Training at your Fingertips.<\/p>\n<p>Save on Parking, Catering &#038; Scheduling Headaches.<\/p>\n<p>Ask Us About Corporate Discounts<\/p><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"50%\" align=\"center\" style=\" height:200px; background:white;\">\n<a name=\"program_overview\"><\/a><\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Free Preview<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">\u201cThe Cabin Story\u201d \u2013 A unique way to resolve conflict<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><iframe loading=\"lazy\" width=\"400\" height=\"250\" src=\"https:\/\/www.youtube.com\/embed\/9MLoqkK7j2Q?rel=0\" frameborder=\"0\" allowfullscreen><\/iframe><\/h3>\n<\/td>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:white;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">FREE Introduction Module<\/h3>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">How to Be Motivated to Deliver Exceptional Service<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; margin-bottom:35px\">Find out the number one reason people are motivated to deliver &quot;Exceptional Customer Service&quot; and how this creates and transforms a &quot;Culture of Care&quot;.<\/p>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/intromodule\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_free_preview.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px; text-align:center;\" id=\"courses\">All Courses:<\/h3>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"50%\" align=\"center\" style=\" height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">The Transforming Bundle<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Get All My Customer Service and Reputation Management Lessons in One Course!<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/positive-presentations-plus-inc.thinkific.com\/courses\/icanfixthatbundle\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 1<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; margin-bottom:35px\">The 3 C&#8217;s of Service &#038; Top Expectations<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module1icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<\/tr>\n<tr>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 2<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Internal &#038; External Customers<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module2icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 3<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Service Breakdowns &#038; 3rd Ways<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module3icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<\/tr>\n<tr>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 4<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Age Friendly Customer Service<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module4icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 5<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Knock it off Nicely Technique <\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module5icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<\/tr>\n<tr>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 6<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">Managing Conflict <\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module6icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<td  width=\"50%\" align=\"center\" style=\"height:200px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\">Module 7<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">3 Ways of Dealing With Aggressive Behaviour<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:0px;\"><\/h3>\n<p><a href=\"http:\/\/onlinecourses.elaineallison.com\/courses\/module7icanfixthat\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/r30_btn_invest01.jpg\" name=\"Image167\" width=\"302\" height=\"52\" border=\"0\" style=\"height:35px\"><\/a>\n<\/td>\n<\/tr>\n<\/table>\n<p><\/center><\/p>\n<tr>\n<td bgcolor=\"#000000\">&nbsp;<\/td>\n<td height=\"180\" colspan=\"17\" valign=\"top\" bgcolor=\"#000000\">\n<div class=\"corporateTitle\">Corporate, Government &amp; Non-Profit Discounts<\/div>\n<table width=\"100%\" border=\"0\">\n<tr>\n<td width=\"250\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/images\/corp_image.jpg\" width=\"240\" height=\"175\" border=\"0\" alt=\"\"><\/td>\n<td>\n<div class=\"corporateText\">Offering substantial discounts for licenses, this option is an economical way to bring customer service training to potentially everyone in an organization that will create a stronger customer service culture, building both loyal relationships with customers and a better environment for employees. Pricing is based on the number of participants and locations.<\/div>\n<\/td>\n<\/tr>\n<\/table>\n<\/td>\n<td bgcolor=\"#000000\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td bgcolor=\"#000000\"colspan=\"19\" height=\"30\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" bgcolor=\"#000000\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r47_quote_inquire_left.jpg\" width=\"329\" height=\"57\" alt=\"\"><\/td>\n<td colspan=\"6\" bgcolor=\"#000000\"><a href=\"#contacts\" onMouseOut=\"MM_swapImgRestore()\" onMouseOver=\"MM_swapImage('Image168','','images\/r47_btn_quote_inquire_over.jpg',1)\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r47_btn_quote_inquire.jpg\" name=\"Image168\" width=\"302\" height=\"57\" border=\"0\"><\/a><\/td>\n<td colspan=\"9\" bgcolor=\"#000000\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r47_quote_inquire_right.jpg\" width=\"329\" height=\"57\" alt=\"\"><\/td>\n<\/tr>\n<\/td>\n<\/tr>\n<tr style=\"background-color:#15658a;\">\n<td colspan=\"19\" bgcolor=\"#FFFFFF\">\n<p><center><\/p>\n<table border=\"0\" style=\"width:100%; background-color:#1a1a1a;\">\n<tr>\n<td height=\"30\">\n<\/tr>\n<tr>\n<div class=\"titleRed\" style=\"margin-left:0px; background-color:#1a1a1a; margin-top:-0px; width:100%\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r22_bonus_graphic.jpg\" alt=\"bonus_trans\"  width=\"480\" height=\"96\" class=\"alignleft size-full wp-image-897\" \/><\/div>\n<td width=\"50%\" align=\"center\" colspan=\"19\" style=\" height:250px; background:#cccccc;\">\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:20px;\">Book Elaine to Speak Live!<\/h3>\n<p  style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif;\">and receive 10 FREE online seats for The Entire Bundle.<br \/>\nThat is All 7 Modules.<\/p>\n<h3 style=\"font-family:Calibri, Corbel, Arial, Helvetica, sans-serif; color:#15658a;  margin-top:20px;\"><a href=\"http:\/\/elaineallison.com\/blog\/contact\"><\/p>\n<h2>Click Here to Book Elaine<\/h2>\n<p><\/a><\/h3>\n<div class=\"titleRed\" style=\"margin-left:0px\">See Elaine Speak:<br \/>\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/s1QEEdNrbjQ?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<\/tr>\n<\/table>\n<p><\/center><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" valign=\"top\" bgcolor=\"#1A1A1A\">\n\t\t\t<\/td>\n<td height=\"645\" colspan=\"17\" valign=\"top\" bgcolor=\"#1A1A1A\">\n<div class=\"aboutText\">\n<h2>About Elaine&#8230;<\/h2>\n<ul>\n<li>Best-Selling Author of The Velvet Hammer &#8211; PowHERful Leadership Lessons for Women Who Don&#8217;t Golf. Visit <a href=\"http:\/\/www.thevelvethammer.com\" target=\"_blank\" rel=\"noopener noreferrer\">www.thevelvethammer.com<\/a> or find it on <a href=\"https:\/\/www.amazon.com\/Velvet-Hammer-PowHERful-Leadership-Lessons\/dp\/0973906502\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon.com<\/a><\/li>\n<li>Elaine Allison is the President of Positive Presentations Plus Inc. and is a customer service expert.<\/li>\n<li>She has been designing and delivering hundreds of keynotes and customer service training programs globally since 1999.<\/li>\n<li>She not only has the platform skills to engage and entertain an audience, she has her formal education in curriculum design and adult education.<\/li>\n<li>She knows learners need to be able to think and \u201cfeel\u201d as they learn, plus \u201cdo\u201d exercises to stay actively engaged.<\/li>\n<li>Elaine has been in the trenches working directly with customers as well as years of experience managing over 1400 unionized customer service employees.<\/li>\n<li>Her learners and clients connect with the candid examples and stories explored in the areas that they face daily.<\/li>\n<li>The programs and techniques she teaches have proven time and time again that they work.<\/li>\n<li>Organizations have seen dramatic improvements in their Key Performance Indicators, customer service scores and have won globally recognized customer service awards (as voted by their customers).<\/li>\n<li>Learners declare they\u2019ve used the skills the very next day with extremely positive outcomes.<\/li>\n<li>Learners truly feel empowered and state they now have the ability to make a difference to customers and their organizations.<\/li>\n<li>Elaine writes and blogs on customer service and is interviewed regularly in online publications and mainstream media. Sign up for her newsletter below.<\/li>\n<\/ul><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r10_meet_elaine_left.jpg\" width=\"329\" height=\"51\" alt=\"\"><\/td>\n<td colspan=\"6\"><a href=\"#about\" onMouseOut=\"MM_swapImgRestore()\" onMouseOver=\"MM_swapImage('Image151','','images\/r10_btn_meet_elaine_over.jpg',1)\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r10_btn_meet_elaine.jpg\" name=\"Image151\" width=\"302\" height=\"51\" border=\"0\"><\/a><\/td>\n<td colspan=\"9\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r10_meet_elaine_right.jpg\" width=\"329\" height=\"51\" alt=\"\"><\/td>\n<\/tr>\n<tr>\n<td height=\"430\" colspan=\"19\" valign=\"top\" bgcolor=\"#FFFFFF\">\n<div class=\"bodyTextBlack\"><a name=\"testimonials\"><\/a><\/p>\n<p>If you are looking for a program to help you or your teams learn new skills with immediate results to assist with some of the greatest customer service challenges, then you have come to the right place.<\/p>\n<p>Learners are taken right into a live classroom setting, through video and interactive tools that follow along with other participants that aid in the learning process. <\/p>\n<p>Quizzes and Certifications are provided.<\/p>\n<p>Participants say time and time again, &quot;I can&#8217;t believe I needed that skill, tool or technique &quot;taught in that way&quot;, and I used it the very next day &ndash; and it worked&quot;.<\/p>\n<p>Managers&#8217; state that this training<\/p>\n<\/p><\/div>\n<div class=\"titleRed\">&quot;Transformed their Culture of Customer Service&quot;<\/div>\n<div class=\"bodyTextBlack\">by making people realize their contribution and difference they can make when given the right tools.<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r12_see_management_left.jpg\" width=\"329\" height=\"48\" alt=\"\"><\/td>\n<td colspan=\"6\"><a href=\"#testimonials\" onMouseOut=\"MM_swapImgRestore()\" onMouseOver=\"MM_swapImage('Image152','','images\/r12_btn_see_management_over.jpg',1)\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r12_btn_see_management.jpg\" name=\"Image152\" width=\"302\" height=\"48\" border=\"0\"><\/a><\/td>\n<td colspan=\"9\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r12_see_management_right.jpg\" width=\"329\" height=\"48\" alt=\"\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" bgcolor=\"#FFFFFF\">\n<div class=\"titleRed\">Here\u2019s what some of Elaine\u2019s clients are saying:<\/div>\n<p><center><\/p>\n<table border=\"0\" width=\"90%\">\n<tr>\n<td height=\"30\">\n<\/tr>\n<tr>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/Xq6Kik7L1gU?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/GBMO2xokbzs?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<\/tr>\n<\/table>\n<p><\/center><\/p>\n<div class=\"bodyTextBlack\"><I>\u201cElaine Allison was truly top notch. She was able to speak to our members\u2019 specific customer service issues, starting from the landscape, and ending in actionable engagement our attendees could walk away with, and use immediately. Her willingness to customize her presentation for our industry, her professionalism and her outstanding materials made her a dream to work with. One member emailed us after the conference to request we provide ongoing online education \u201cjust like Elaine Allison\u2019s conference topics.\u201d We were very fortunate to have Elaine at our 2016 conference, and would highly recommend her to any conference planner looking for a standout speaker on customer service.\u201d<\/I><\/p>\n<p><b>Alison Cody<\/b><br \/>\n<b><i>Executive Director<\/I><\/b><br \/>\n<b><i>Manufacturers\u2019 Agents Association for the Foodservice Industry (MAFSI)<\/I><\/b>\n<\/div>\n<div class=\"bodyTextBlack\"><I>\u201cWe worked with Elaine to develop \u201cI can figure it out\u201d, a 3 hour training workshop for our staff to help them develop new strategies to work with internal and external stakeholders. As the coordinator, working with Elaine was very easy! She was flexible with the scheduling of the needs assessment interviews and met all her deliverables by the timelines required. Overall, the training was well received and our staff appreciated and benefitted from the curriculum delivered, as well as Elaine\u2019s credibility due to her wealth of experiences in various settings. We have limited funds annually to deliver professional development and we feel the return on investment was worth it!\u201d<\/I><\/p>\n<p><b>Maxine Dubuc<\/b><br \/>\n<b><i>CATSA, Advisor \u2013 Service Delivery<\/I><\/b><\/p>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r13_see_learners_left.jpg\" width=\"329\" height=\"49\" alt=\"\"><\/td>\n<td colspan=\"6\"><a href=\"#testimonials\" onMouseOut=\"MM_swapImgRestore()\" onMouseOver=\"MM_swapImage('Image153','','images\/r13_btn_see_learners_over.jpg',1)\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r13_btn_see_learners.jpg\" name=\"Image153\" width=\"302\" height=\"49\" border=\"0\"><\/a><\/td>\n<td colspan=\"9\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r13_see_learners_right.jpg\" width=\"329\" height=\"49\" alt=\"\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" bgcolor=\"#FFFFFF\">\n<div class=\"titleRed\">Here\u2019s what some of Elaine\u2019s Learners are saying:<\/div>\n<p><center><\/p>\n<table border=\"0\" width=\"90%\">\n<tr>\n<td height=\"30\">\n<\/tr>\n<tr>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/BrhNfapJ-4E?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/c5f8cq7b0Ws?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<\/tr>\n<tr>\n<td height=\"30\">\n<\/tr>\n<tr>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/sjhBTb6pK_E?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<td width=\"50%\" align=\"center\"><iframe loading=\"lazy\" width=\"380\" height=\"214\" src=\"https:\/\/www.youtube.com\/embed\/EsPY4u2Rzmk?rel=0&amp;showinfo=0\" frameborder=\"0\" allowfullscreen><\/iframe>\n<\/td>\n<\/tr>\n<\/table>\n<p><\/center><\/p>\n<div class=\"bodyTextBlack\"><I>\u201cIt&#8217;s such an informative course! The program\/format is easy to use and the strategies are clear and simple; I know that I can implement them right away.&#8221;<\/I><\/p>\n<p><b>Paula, MOT<\/b><br \/>\n<b><i>Occupational Therapist<\/b><\/I>\n<\/div>\n<div class=\"bodyTextBlack\"><I>\u201cThe courses are engaging and entertaining! Infinitely better than the \u2018read and click\u2019 courses I\u2019ve had to endure in the past. Thank you!&#8221;<\/I><\/p>\n<p><b>Anthony Sheffield<\/b><br \/>\n<b><i>Guest Experience Representative<\/b><\/i><br \/>\n<b><i>Rocky Mountaineer<\/b><\/i><\/p>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r14_see_client_left.jpg\" width=\"329\" height=\"33\" alt=\"\"><\/td>\n<td colspan=\"6\"><a href=\"http:\/\/elaineallison.com\/blog\/client-list\" onMouseOut=\"MM_swapImgRestore()\" onMouseOver=\"MM_swapImage('Image154','','images\/r14_btn_see_client_over.jpg',1)\"><img loading=\"lazy\" decoding=\"async\" src=\"images\/r14_btn_see_client.jpg\" name=\"Image154\" width=\"302\" height=\"33\" border=\"0\"><\/a><\/td>\n<td colspan=\"9\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"images\/r14_see_client_right.jpg\" width=\"329\" height=\"33\" alt=\"\"><\/td>\n<\/tr>\n<tr>\n<td height=\"112\" colspan=\"19\" valign=\"top\" bgcolor=\"#FFFFFF\">\n<div class=\"bodyTextBlack\">\n<p>I hope you are ready to Transform!<\/p>\n<p>Purchase Modules Separately or Entire Program (The BUNDLE)<\/p>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<td colspan=\"19\" valign=\"top\" bgcolor=\"#CCCCCC\"><a name=\"faqs\"><\/a>\t<\/p>\n<div class=\"titleRed\">Frequently Asked Questions<\/div>\n<ol style=\"list-style-type:none\">\n<div class=\"bodyParagraphBlackFAQ\"><!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq1','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq1\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 1. Who should take this course?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq1\">');<\/script>\n<\/p>\n<div class=\"faqItalicCenter\">Everyone who has customers and wants transformational techniques!\n        <\/div>\n<div class=\"faqBold\">LEADERS<\/div>\n<div class=\"faqItalic\">Get Training with Results; Reach New Targets!<\/div>\n<div class=\"bodyParagraphBlackFAQ\">Leaders, Senior Executives and even the CEO who need to build on and transform their teams into Customer Care Crusaders to become trusted sources. From large corporations to small businesses, to governments and even volunteers working for non-profits, leaders learn key messaging to reinforce their brand, their meetings and especially help others when things don\u2019t go as planned. <a href=\"#testimonials\">See what other leaders are saying about this training.<\/a><\/div>\n<div class=\"bodyTextBlackFAQ\">And\/or<\/div>\n<div class=\"faqBold\">FRONT-LINE Representatives and those who Work Internally<\/div>\n<div class=\"faqItalic\">&quot;The Skills are Universal&quot;<\/div>\n<div class=\"faqItalicCenter\">Think on Your Feet<br \/>\n\t      Make a Difference<br \/>\n        Do things with Ease!<\/div>\n<div class=\"bodyParagraphBlackFAQ\">\n<p>All learners benefit from the variety of skills and techniques taught, from front-line representatives, to sales, inside sales, call centres, stocking, shipping and receiving, accounting, manufacturing and even engineers and designers\/developers all benefit. Keeping customers\u2019 issues resolved makes life much easier. Learners find these skills work at home and in their personal lives too. As the saying goes: \u201cHappy at work, happy at home\u201d and vice versa. Often if a system is broken inside, the customer is getting \u201chit in the head\u201d with the breakdown. When people are equipped to manage customer concerns, as well as feed new ideas and resolutions back to other departments and team members, everyone\u2019s job becomes easier and organizations are transformed. <\/p>\n<p>An individual learner accessing and modeling these skills can feel and see immediate results. <a href=\"#testimonials\">See what learners are saying about this training.<\/a><\/p>\n<\/p><\/div>\n<div class=\"faqItalicCenter\">This is not just an awareness program &ndash; It is Real Skills!<br \/>\n\t      It is not just information &ndash; It is an Experience.<br \/>\n        Get ready to explore options.<\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq2','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq2\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 2. What device does this work on?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq2\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">Learners enjoy a seamless, professional experience on any device. There are FREE PDF handouts that help to anchor the techniques, which can be printed for notetaking (strongly recommended) as they move through the activities. Videos stream without issue (or the need to download), and the audio quality is excellent. Learners can also post questions to a discussion board, read other responses and Elaine answers FAQ\u2019s on a regular basis. Learners can purchase, or log-in and enroll in a course from any device, and get started learning with ease.<\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq3','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq3\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 3. How long does it take to complete a program or the entire bundle? Can I start and stop?<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq3\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">\n<p>It all depends on how a learner schedules their time. It works great for those on differing shifts and at different locations.<\/p>\n<p>You decide. It is completely flexible. The program allows you to start and stop and resume where you left off when you log back in. You will get a certificate when you\u2019ve finished viewing the videos and completing the quizzes. Some modules take 20 minutes; others take one hour or more, depending on the learner\u2019s own level of online interaction and how they learn.<\/p>\n<p>Each module can stand alone, but typically builds on the last one. For maximum benefit, most purchase &quot;the Bundle&quot; &ndash;which includes all 7 modules, starting with the FREE Introduction module. <\/p>\n<p>Great for Larger Clients, or even for &quot;Outsourced Teams&quot;<\/p>\n<p>For our larger clients purchasing for multiple learners, we suggest scheduling 1 or 2 modules per week, and holding meetings the following week to discuss the key learnings and discuss how they can use the techniques in your own environments. Others use the topics as reminders for day to day efforts as things arise and build it right into their meeting agendas.<\/p>\n<\/p><\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq4','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq4\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 4. What if a learner has more questions?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq4\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">\n<p>a) Discussion Board &amp; FAQ&#8217;s (Frequently Asked Questions) Section<br \/>\n\t        A discussion board is also available. There are standard terms and conditions for use and posts to the discussion board \u2013 and Elaine personally reviews learner\u2019s comments or questions on the Discussion Forum and gathers and responds to posts in the FAQ section on a regular basis. This also allows for ongoing coaching and learning.  <br \/>\n\t        Only available to Subscribers<\/p>\n<p>b) Available to speak at Your Live Events<br \/>\n\t        Elaine is also available to come and speak or train in person at a live event. <br \/>\n\t        <a href=\"#contacts\">Click Here to Request Elaine to Speak<\/a><\/p>\n<p>c) Master-Training of the Program (Train the Trainer)<br \/>\n\t        Master Training is also available for clients. Bring the course in-house. Trainers can be master trained and are equipped with leader&#8217;s guides, handouts, visual aids, exercises, games and certifications. To inquire send us a quick email inquiry. <br \/>\n\t        <a href=\"#contacts\">Click Here to Contact Us<\/a><\/p>\n<\/p><\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq5','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq5\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 5. How long do I have access to the course material?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq5\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">A subscription allows full access to the course material for one year! You can take courses at your own pace and in your own time. And you can take them as many times as you want!!<\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq6','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq6\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 6. I'm a manager.  Can I track how my teams are doing?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq6\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">For our Group or Corporate Clients, reports can be requested to monitor participants completion of the programs, such as, their progress with a certain module or the entire program. <\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq7','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq7\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 7. Is there a certificate of completion?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq7\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">A certificate of completion is provided. All programs include a quiz or activity as well as a final quiz and summary at the end of the course. Certificates are automatically generated and learners\u2019 if needed, can print them out once all videos and quizzes have been completed.  Certificates can now even be uploaded to a Learner\u2019s LinkedIn page.<\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('faq8','0','','')\">\n<\/p>\n<li>\n<h4> <script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_faq8\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> 8. How do I add more learners to my group license discount?<\/h4>\n<\/li>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_faq8\">');<\/script>\n<\/p>\n<div class=\"bodyParagraphBlackFAQ\">Just contact us! We can add more people to your group subscription at any time during your 1-year agreement. You will receive the same rate per person that you received when you purchased your group subscription and they will have immediate full access to the content.<\/div>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n\n<\/ol>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td height=\"422\" colspan=\"19\" valign=\"top\" bgcolor=\"#1A1A1A\">\n<div class=\"titleWhite\">Thanks for visiting&#8230;<\/div>\n<div align=\"center\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/elaineallison.com\/blog\/blog\/wp-content\/themes\/primepress\/images\/elaine_landing_circle.jpg\" alt=\"elaine_landing_circle\" width=\"200\" height=\"189\" class=\"alignleft size-full wp-image-545\" \/><\/div>\n<div class=\"bodyWhite\">Thank you for taking the time to visit and learn about these online learning programs. The skills are universal. I have trained Customer Service across the globe and realized we all have one thing in common \u2013 people and customers want to be treated like someone cares before, during and after a transaction. We all know things won\u2019t go as planned. However, as mentioned, the game has changed. It is instant and the power has gone to our most prized resource \u2013 The Customer. I truly believe from my heart that if we can solve and serve customer challenges from the inside and out, by providing the right skills at the right time. The goal is to improve competencies and attitudes for both individual people to help them gain the skills they need but also for organizations as a whole, so they will be able to manage their reputation in today\u2019s online world. By both preparing to avoid and avert customer service challenges, and having the opportunity to make a difference and contribute (especially when things don\u2019t go as planned), everyone is lifted. If we keep more customers coming back, we can keep more people employed, and when we have more people employed (think globally), we all get to enjoy a higher standard of living. Are you ready to make your contribution? I hope you enjoy the learning.<\/p>\n<p>        Elaine<\/p><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td height=\"30\" colspan=\"19\" valign=\"top\" bgcolor=\"#1A1A1A\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" valign=\"top\" bgcolor=\"#FFFFFF\">\n<table border=\"0\" cellpadding=\"15\" cellspacing=\"15\" width=\"930\">\n<tr>\n<td width=\"465\">\n<!-- Begin Mailchimp Signup Form --><\/p>\n<div id=\"mc_embed_signup\">\n<form action=\"https:\/\/elaineallison.us18.list-manage.com\/subscribe\/post?u=62865a46f330ac3d6b539c483&amp;id=5797e08ae2\" method=\"post\" id=\"mc-embedded-subscribe-form\" name=\"mc-embedded-subscribe-form\" class=\"validate\" target=\"_blank\" novalidate>\n<div id=\"mc_embed_signup_scroll\">\n<h2>Subscribe to Elaine&#8217;s Newsletter<\/h2>\n<div class=\"mc-field-group\">\n\t<label for=\"mce-EMAIL\">Email Address <\/label><br \/>\n\t<input type=\"email\" value=\"\" name=\"EMAIL\" class=\"required email\" id=\"mce-EMAIL\">\n<\/div>\n<div class=\"mc-field-group\">\n\t<label for=\"mce-FNAME\">First Name <\/label><br \/>\n\t<input type=\"text\" value=\"\" name=\"FNAME\" class=\"required\" id=\"mce-FNAME\">\n<\/div>\n<div class=\"mc-field-group\">\n\t<label for=\"mce-LNAME\">Last Name <\/label><br \/>\n\t<input type=\"text\" value=\"\" name=\"LNAME\" class=\"required\" id=\"mce-LNAME\">\n<\/div>\n<div id=\"mce-responses\" class=\"clear\">\n<div class=\"response\" id=\"mce-error-response\" style=\"display:none\"><\/div>\n<div class=\"response\" id=\"mce-success-response\" style=\"display:none\"><\/div>\n<\/p><\/div>\n<p>    <!-- real people should not fill this in and expect good things - do not remove this or risk form bot signups--><\/p>\n<div style=\"position: absolute; left: -5000px;\" aria-hidden=\"true\"><input type=\"text\" name=\"b_62865a46f330ac3d6b539c483_5797e08ae2\" tabindex=\"-1\" value=\"\"><\/div>\n<div class=\"clear\"><input type=\"submit\" value=\"Subscribe\" name=\"subscribe\" id=\"mc-embedded-subscribe\" class=\"button\"><\/div>\n<\/p><\/div>\n<\/form>\n<\/div>\n<p><script type='text\/javascript' src='\/\/s3.amazonaws.com\/downloads.mailchimp.com\/js\/mc-validate.js'><\/script><script type='text\/javascript'>(function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';fnames[3]='ADDRESS';ftypes[3]='address';fnames[4]='PHONE';ftypes[4]='phone';fnames[5]='BIRTHDAY';ftypes[5]='birthday';}(jQuery));var $mcj = jQuery.noConflict(true);<\/script><br \/>\n<!--End mc_embed_signup-->\n<\/td>\n<td width=\"465\" align=\"center\"><\/td>\n<\/tr>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td height=\"30\" colspan=\"19\" valign=\"top\" bgcolor=\"#1A1A1A\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" valign=\"top\" bgcolor=\"#FFFFFF\"><a name=\"contacts\"><\/a><\/p>\n<div class=\"titleRed\">Contact Us<\/div>\n<div class=\"bodyParagraphBlackFAQ\">\n<h2>If you want to become #1 in Customer Service, <a href=\"http:\/\/elaineallison.com\/blog\/contact\">contact us<\/a> to find out how we can help. <\/h2>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"5\" bgcolor=\"#FFFFFF\">&nbsp;<\/td>\n<td colspan=\"3\" bgcolor=\"#FFFFFF\">&nbsp;<\/td>\n<td colspan=\"4\" bgcolor=\"#FFFFFF\">&nbsp;<\/td>\n<td colspan=\"7\" bgcolor=\"#FFFFFF\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" valign=\"top\" bgcolor=\"#1A1A1A\">\n<div class=\"titleWhite\"><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"19\" valign=\"top\" bgcolor=\"#15658a\">\n<div class=\"titleWhite\"><\/div>\n<div class=\"termsAndPrivacy\">\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('id1','0','','')\">\n<\/p>\n<h3><script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_id1\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> Terms and Conditions<\/h3>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_id1\">');<\/script>\n<\/p>\n<p>Positive Presentations Plus Inc. maintains this website, any courses offered and other linked and related sites (the &quot;Site&quot;) for the use of its customers, vendors, students, and other Site users (&quot;Users&quot;) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these &quot;Terms of Use&quot; and forms a binding agreement between you and Positive Presentations Plus Inc. If you do not agree to these terms, do not use this Site.<\/p>\n<p>1. Use of Site<br \/>\n\t        Positive Presentations Plus Inc. provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the &quot;Materials&quot;). Positive Presentations Plus Inc. authorizes each User to view and download one copy of the Materials. Materials may be downloaded and a maximum of one copy of the Materials may be printed provided that Users make no modifications to the Materials and you retain all copyright and other proprietary notices contained in the original Materials on any copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.<\/p>\n<p>2. Geographic location<br \/>\n\t        If you, as a User, purchase Materials from this Site or Positive Presentations Plus Inc. while outside of Canada, you may not use or access the materials while in Canada.<\/p>\n<p>3. User Warranty<br \/>\n\t        As a User you warrant that you are not an agent or employee of any other training company and the Site and Materials are solely for the purpose of increasing your learning and for your own use.<\/p>\n<p>4. Trademark and Copyright<br \/>\n\t        Positive Presentations Plus Inc., and certain other brands, trademarks, and service marks are marks of Positive Presentations Plus Inc. and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.<\/p>\n<p>5. Hyperlinks<br \/>\n\t        Links to external websites are provided solely as a convenience to you. Positive Presentations Plus Inc. has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.<\/p>\n<p>6. No Warranty<br \/>\n\t        The Materials provided at this site are provided &quot;as is&quot; without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Positive Presentations Plus Inc. further does not warrant the accuracy and completeness of the Materials at this Site. Positive Presentations Plus Inc. may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Positive Presentations Plus Inc. makes no commitment to update the Materials at this Site.<\/p>\n<p>7. Limitation of Liability<br \/>\n\t        In no event will Positive Presentations Plus Inc., its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from lower test scores, interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.<\/p>\n<p>8. Applicable Law<br \/>\n\t        The Terms of Use are governed by the laws of the province of British Columbia, Canada. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Positive Presentations Plus Inc. may assign its rights and duties under the Terms of Use without notice to any party at any time.<\/p>\n<p>9. Effective Date and Updates<br \/>\n\t        The Terms are effective as of June 1, 2016 and are subject to change without notice by Positive Presentations Plus Inc. at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.<br \/>\n\t        Positive Presentations Plus Inc.  is about providing the best possible way to learn improved skills online. We provide a complete solution for you to gain awareness and skills from anywhere you want from your mobile phone to your desktop. Pick up and carry off where ever you left off with our extremely powerful course delivery software. <\/p>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<!-- Content Reveal v2.3.1 -->\n<div class=\"scrhead\" onmouseover=\"document.body.style.cursor='pointer'\" onmouseout=\"document.body.style.cursor='default'\" onclick=\"acr_swap_display('id2','0','','')\">\n<\/p>\n<h3><script type=\"text\/javascript\">document.writeln('<img decoding=\"async\" src=\"https:\/\/elaineallison.com\/blog\/wp-content\/plugins\/simple-content-reveal\/images\/image1.gif\" class=\"scrimg\" id=\"scrimg_id2\" alt=\"Reveal content\" title=\"Reveal content\"\/>');<\/script> Privacy Policy<\/h3>\n<p>\n<\/div>\n<script type=\"text\/javascript\">document.writeln('<div style=\"display: none\" class=\"scrdiv\" id=\"scrdiv_id2\">');<\/script>\n<\/p>\n<p>Positive Presentations Plus Inc. respects your privacy. We do not collect personally identifiable information about you unless you voluntarily provide it, such as when you provide email contact information to subscribe to our email list, newsletter, send feedback to us, register for one of our courses or respond to a survey. If you voluntarily provide your email address or other contact information, we might also use it to inform you of changes to Positive Presentations Plus Inc., to survey you about your use or opinion of Positive Presentations Plus Inc., or to ask for your support. At your request, we will remove your contact information from our files.<\/p>\n<p>We do not make your contact information or any other personally identifiable information available to anyone outside Positive Presentations Plus Inc. or its service providers (who use the information only for authorized program purposes) unless we are legally required to do so.<\/p>\n<p>In addition to the above, we collect certain anonymous (non-personally identifiable) information to help us improve our web site and to evaluate the access and use of our materials and the impact of Positive Presentations Plus Inc. on the worldwide educational community:<br \/>\n\t        We collect information you provide about your use of and satisfaction with Positive Presentations Plus Inc. through email you send us, through our feedback form, and through our surveys, whether or not you voluntarily include your contact information.<br \/>\n\t        We may use web analysis tools that are built into our web site to measure and collect anonymous session information.<br \/>\n\t        We also use &quot;cookies&quot; to improve your Positive Presentations Plus Inc. web experience and to collect anonymous information about how you use the programs. However, cookies are not required for use. If your browser is configured not to accept cookies, you will still be able to access our programs and its content.<\/p>\n<p>When we report information about Positive Presentations Plus Inc. access, use, and impact, we report aggregate, non-personally identifiable data. Occasionally, we report quoted feedback from users. We do not attribute feedback to specific individuals unless we obtain permission to use that person&#8217;s name along with the feedback.<\/p>\n<p><script type=\"text\/javascript\">document.writeln('<\/div>');<\/script>\n<!-- End of Content Reveal -->\n<\/p>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tr>\n<td height=\"50\" valign=\"bottom\">&copy;2020 Positive Presentations Plus, Inc. <\/div>\n<\/td>\n<\/tr>\n<\/table>\n<\/td>\n<\/tr>\n","protected":false},"excerpt":{"rendered":"<p>4 Reasons to subscribe your company to Elaine Allison&#8217;s Online Customer Service Training: Award Winning Training and Results Elaine delivers the practical methods and strategies to empower your team to meet today&#8217;s high-demand customer. With these modern customer service skills, your company can achieve the same awards and results Elaine has achieved for others. 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