![\"Touchdown\"](\"http:\/\/elaineallison.com\/blog\/blog\/wp-content\/uploads\/2013\/01\/touchdown.jpg\" "\\"touchdown\\"")
Is a \u201cdeal\u201d really a deal when you book a flight on a “discount carrier”?<\/p>\nIs a \u201cdeal\u201d really a deal when you book a flight on a “discount carrier”?<\/p>\n
Are the days of customer service really gone in the airline industry? Are they all competing to be cheapest? We all know that \u201ccheapest\u201d means barely meeting the customer\u2019s needs as one cuts cost so low. <\/p>\n
I don’t normally rant, but my experience with airlines comes from the days of Wardair<\/em><\/strong> with its Royal Doulton China, hot towels, filet mignon, dessert trolleys and so much more. After my recent family holidays, I am sad to say that airline service has come to an all-time low. I ask: Do we need to revert to better days where the flight was part of the journey, not the inconvenience?<\/p>\n Under a bit of protest, I decided it was best to save a few dollars on the flights. So off to the Internet we went to shop for a \u201cdeal\u201d. The family found one!! Wow, really the price was shocking. Unfortunately, what I’ll call \u201c\u00e0 la carte services\u201d were more shocking!!! And I just heard Ryan Air is making about $35 million extra dollars on the “extras”. Good model. Maybe, for now. But let\u2019s look at those \u201cservices\u201d. <\/p>\n A La Carte Services <\/strong> To further reduce the airline\u2019s costs, in-flight amenities were reduced or removed: And, to top it all off, our flights were delayed both ways: outbound for one hour for de-icing as one of only two airplanes leaving the airport; and on the return for 40 minutes because they miscalculated fuel for the flight. Good thing they took care of that, but very frustrating as we were fully boarded and ready to go on time! This put us on an airplane for 7 hours in a seat that did not recline and lacking all the comforts listed above. The one saving grace in the entire experience \u2013 for which I will give full credit \u2013 crew were exceptionally friendly (see my other blogs <\/a>for the difference this does make). <\/p>\n Please. I understand the appeal of low cost and getting a \u201cdeal\u201d. But is the product now so eroded, and are the extra hidden costs that make it more expensive in the long run really worth it? <\/p>\n I ask my readers: Would you use this company again? I ask the airline: How long do you think the passenger will continue? I think it’s time we swing back the other way. <\/p>\n Kudos to American Airlines for its efforts: http:\/\/www.aa.com\/newamerican<\/a><\/p>\n Kudos to Air Canada for putting some fun back into the wonderful job of being a crew member. As I\u2019ve written in other blogs<\/a>, happy employees help make happier customers. https:\/\/www.youtube.com\/watch?feature=player_embedded&v=go33Roh28BE<\/a><\/p>\n If you are looking for a keynote speaker, breakout session or training, email: info@elaineallison.com<\/a> <\/p>\n Is a \u201cdeal\u201d really a deal when you book a flight on a “discount carrier”? Are the days of customer service really gone in the airline industry? Are they all competing to be cheapest? We all know that \u201ccheapest\u201d means barely meeting the customer\u2019s needs as one cuts cost so low. I don’t normally rant, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-282","post","type-post","status-publish","format-standard","hentry","category-customer-service-tips"],"_links":{"self":[{"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/posts\/282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/comments?post=282"}],"version-history":[{"count":5,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/posts\/282\/revisions"}],"predecessor-version":[{"id":705,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/posts\/282\/revisions\/705"}],"wp:attachment":[{"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/media?parent=282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/categories?post=282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elaineallison.com\/blog\/wp-json\/wp\/v2\/tags?post=282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nHere\u2019s how additional \u201cservices\u201d added to the price and took away from our travel experience!
\n\u2022\t$35 each way for checked bag (add $70)
\n\u2022\t$35 each way if the carry-on has wheels (add another $70)
\n\u2022\t$50 for each bag over 40 lbs (add $100)
\nSince checked luggage for most of us coming home from holidays was a few pounds over at check-in, we all repacked our bags, (which prolonged check-in to almost 2 hours). And even though we’d checked in online and printed boarding cards, there was no separate line or kiosk for those who had checked in online.
\n\u2022\t$14 per seat so our family of four could sit together in the back rows. (Seats closer to the middle or front were priced higher.)
\n\u2022\tAdditional fee for pre-boarding; we declined<\/p>\n
\n\u2022\tSeats didn’t recline
\n\u2022\tThe seat pocket had been removed to allow 1\/8- inch more leg room (leaving no room for papers, magazines, snacks or garbage).
\n\u2022\tNo air vents
\n\u2022\tReading light flickered (so I turned it off).
\n\u2022\tNo in-flight entertainment of any kind (not even for purchase).
\n\u2022\tLeather on my seat was peeling back on the seat portion, so the plastic edge poked into me the entire flight.
\n\u2022\tNo pillows or blankets available to pad the seat from the aforementioned plastic poking me (let alone add warmth or comfort)! I used my own coat to avoid the misery.
\n\u2022\tNo warm drinks (i.e. no coffee or tea) even on 7:00 a.m. flights!
\n\u2022\tToilets smelled like baby diapers and air freshener.
\n\u2022\tThe final straw: no free water! You have to buy it with your credit card for $2. (They did give me a glass of ice that melted. Yay for the wonderful flight attendant who thought of that solution when I needed to take an aspirin.)<\/p>\n
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