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Recent Posts
Take the Mall Parking Lot Personality Assessment!
Can You Teach Friendly? Customer Service & Reputation Management, especially during the Christmas Crunch
5 Reasons Why Online Reviews Count Today!!
Does Online Learning for “Customer Service” Skills Work?
The Changing Face of the Customer – Are You Ready For “Age Friendly” Customer Service?
Why Social Media is Critical in Your Customer Service Strategy – Before, During & After
“FREE eBOOK” in time for International Women’s Day March 8th, 2015
Why Target Starts Liquidation in Canada – Where Did Customer Service Go So Wrong?
Customer Service During an Emergency and How to “Keep Calm and Carry On”
How Hard is it to Keep Customers Happy When Companies Make Changes to Their Products?
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